Back to Docusign.com
I understand from the DocuSign website that the email links expire after 48 hours but clcking the link will redirect you to generate a new link.
Is there a similar sort of process for the 2 factor authentication? Does this expire?
Thanks
Solved
Do 2FA links have an expiry date?
+2- Newcomer
- 4 replies
Best answer by Vinicius.Rodrigues
No problem
The entire process will restart. I don't know exactly which type of authentication you are referring to, as there are several (such as SMS, Phone, document validation, among others), but these will only be started when the user clicks the button to send the code/validation.
Here I have an article that shows how SMS validation works, showing that the code is only sent after the user confirms that they want to receive it via cell phone: The Recipient Phone Authentication Experience
If you have other questions, let me know!
+14- Docusign Employee
- 395 replies
Hi
Yes, the 2-factor authentication also expires when the user provides the wrong information. In some scenarios, it’s even possible to configure the number of wrong attempts before the envelope is locked.
Let me know if I answered your question!
+2- Newcomer
- 4 replies
Hi Vinicius,
Thank you very much for your response. This is good to know, can i just clarify does the 2FA also have a time-limit expiry or does it only expire when the wrong info is entered?
Thanks
+14- Docusign Employee
- 395 replies
alawless wrote:
Hi Vinicius,
Thank you very much for your response. This is good to know, can i just clarify does the 2FA also have a time-limit expiry or does it only expire when the wrong info is entered?
Hi
The 2FA validity time expires when access to the envelope also expires, that is, 5 accesses through the same link or 48 hours.
+2- Newcomer
- 4 replies
Hi Vinicius
I understand - final question I promise (!) when clicking the expired email link to generate a new link, will a new 2FA link also be sent (provided the info hasn’t been entered incorrectly at all, the user has just simply not been able to access the device with the 2FA link yet?)
+14- Docusign Employee
- 395 replies
- Answer
No problem
The entire process will restart. I don't know exactly which type of authentication you are referring to, as there are several (such as SMS, Phone, document validation, among others), but these will only be started when the user clicks the button to send the code/validation.
Here I have an article that shows how SMS validation works, showing that the code is only sent after the user confirms that they want to receive it via cell phone: The Recipient Phone Authentication Experience
If you have other questions, let me know!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.