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What is the current redudancy/disaster recovery expectations for Docusign (web)? For example most web based systems have a fail over between servers in different locations, etc.. What is Docusign's RTO (Recovery Time Objective) for the service?


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What is the current redudancy/disaster recovery expectations for Docusign (web)? For example most web based systems have a fail over between servers in different locations, etc.. What is Docusign's RTO (Recovery Time Objective) for the service?

Best answer by Community Expert

Please review the following...specifically "7.2      DocuSign Signature Continuity."

https://www.docusign.com/company/terms-and-conditions/schedule-docusign-signature/attachment-information-security-version-2

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Please review the following...specifically "7.2      DocuSign Signature Continuity."

https://www.docusign.com/company/terms-and-conditions/schedule-docusign-signature/attachment-information-security-version-2


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​Thanks David, appreciate your help.