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Hi Everyone,
Am I wrong or before it was possible to buy some extra envelopes without adding a new user ? Like buying 10 extra and add it to your own account ?
Thanks for your help !
Laureline
Solved
Extra envelopes
+2- Newcomer
- 2 replies
Best answer by nathaly.monge
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I understand you would like to know if there was a recent change regarding the purchase of envelopes now recurring the purchase of seats.
This was a not a recent change. Adding envelopes will automatically add an additional seat. This becomes a recurring charge on every renewal unless it is removed or adjusted prior to the account renewal date: What happens if I exceed the envelope allowance on my Docusign eSignature plan?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
- Answer
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I understand you would like to know if there was a recent change regarding the purchase of envelopes now recurring the purchase of seats.
This was a not a recent change. Adding envelopes will automatically add an additional seat. This becomes a recurring charge on every renewal unless it is removed or adjusted prior to the account renewal date: What happens if I exceed the envelope allowance on my Docusign eSignature plan?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2- Newcomer
- 2 replies
Thank you very much for your answer !
Could you just tell me then what happen if I exceed my 100 envelopes ? Is it automatically adding me a new seat ?
Thanks in advance,
Laureline ;-)
+15- Community Moderator
- 2554 replies
Hello
Thank you for reaching back,
If you exceed the envelope limit, it will give you an error informing you that you have reached the limit and request you to add a new seat, but they will not be added automatically.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2- Newcomer
- 2 replies
Hello,
Thank you very much for your help, that’s all I need to know.
Have a nice day,
Laureline
+15- Community Moderator
- 2554 replies
Hello
Thank you for reaching back,
Glad to be able to help however I can, I hope you have a great day!
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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