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I have followed the guide to change the date format to YYYY.MM.DD - but it does not change on the stamp “signed date” field as allocated in the template. Why is that?
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Change of date formate does not change in signature date
+2- Newcomer
- 1 reply
Best answer by mrave
Probably you signed the envelope before you made the change in the settings, which would explain why the signature is still in the old formatting (April 8 2024). It does not change documents retrospectively. For the date signed field, the sending DocuSign account sets the date formatting. This is an account-wide setting.
The other thing is the language set in the user interface (2024-04-08), which is not related to this setting. This can be changed for your user account, as this is an individual user setting. Click on your user profile on the top right and go to “My Preferences” or click this link for production. Under Regional Settings you can specify how the date format should look like in the DocuSign UI. YYYY.MM.DD is not available to be selected at this point in time.
+14- Docusign Employee
- 929 replies
- Answer
Probably you signed the envelope before you made the change in the settings, which would explain why the signature is still in the old formatting (April 8 2024). It does not change documents retrospectively. For the date signed field, the sending DocuSign account sets the date formatting. This is an account-wide setting.
The other thing is the language set in the user interface (2024-04-08), which is not related to this setting. This can be changed for your user account, as this is an individual user setting. Click on your user profile on the top right and go to “My Preferences” or click this link for production. Under Regional Settings you can specify how the date format should look like in the DocuSign UI. YYYY.MM.DD is not available to be selected at this point in time.
+2- Newcomer
- 1 reply
Thank you so much
I did change the date format before signing - but I did not realise that I had to change it on “signing and sending” settings as well.
+14- Community Moderator
- 2763 replies
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- Newcomer
- 1 reply
I too am having this dating issue with Docusign. My regional date settings are correct (08-Nov-2024) however my stamped “Date Signed” always appears in the US format 11/08/2024.
I cannot see a section within “signing and sending” to change this to the UK format. Can someone please point me in the right direction?
+2- Newcomer
- 3 replies
Hello,
I’m also having the issue.
I switch my preferences regional settings to french, set the signed date format to dd/MM/yyyy but it says me that the format is invalid with MM/dd/yyyy.
Can anyone help me ?
+2- Newcomer
- 4 replies
Same problem here.
It is strange: there is a Regional Setting under both “Manage Profile” and “My Preferences” (screenshot below) - and they can even differ. Now I set the same date format and time zone under both “Manage Profile” and “My Preferences”, created a new document from scratch and still the date format will not update. Which is particularly bad because it is stuck in the US format, where they put the month before the day and this creates confusion everywhere else in the world.
+14- Community Moderator
- 2763 replies
Hello
Thank you for reaching out to the Docusign Community.
Would it be feasible for you to change the format at the account level settings? Document Date and Time Format, the document date and time format settings determine how dates and times are displayed when signing documents. The current date format determines how the date is shown in the "Date Signed" fields, and also affects date data validation formatting. The current time format determines how the time is displayed in the "Date Signed" fields, and can be set to "None" if the time should not be included.
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+2- Newcomer
- 4 replies
Thanks for the reply Christopher.
my screenshot above shows the “highest level” settings that I can get to. If there is a further “Account level” for the settings, than it seems to be out of reach for me. I will contact my administrator in the hope that they can change it
Regards,
Leonida
+14- Community Moderator
- 2763 replies
Hello
The account Admin should have access to that setting.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+2- Newcomer
- 4 replies
I checked with our Admin and they indeed have access to that setting. Problem is, they are in the US and will not change the format so I am stuck with that - which is a bit frustrating.
Anyway thanks for your help, Christopher.
+14- Community Moderator
- 2763 replies
Hello
Thank you for letting us know, also any feedback that can improve our users’ experience is always welcome. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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