Refund

Hello ​@lemort,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

It appears that you are facing a billing issue with DocuSign after canceling your account. This situation can be frustrating, especially when it involves unexpected charges and difficulties in reaching customer support. I sincerely apologize for the inconvenience caused.

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so Docusign support can review your billing questions. Since you are not able to create a case, please try the workaround which is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you for your help.  I’ve followed your instructions above, thank you .   This is the main reason i cancel my account, i could never get anyone on the phone.  I’ve gone elsewhere at a 1/3 of the price and they answer the phone.

I want my refund, i’ve already had Paypal put a claim in and will next be contacting Mastercard.  This is not how to treat customers if you want to keep them.