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2 DocuSign accounts


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Hello,

We have user who has @ DocuSign Accounts with the same email address, but different Account #'s. Ss there a way to get rid of one those accounts?

 

I have seen a few  other related threads here but I did not see one that provided a solution for this in particular. Can someone point me in the right direction?

 

Thanks,

Fred

Best answer by David.Schmitz

@fljoiner-UNCSO Here is a DocuSign article on closing an account, just make sure you are under the correct Account.

https://support.docusign.com/s/articles/How-do-I-cancel-or-downgrade-my-account

Also if you have any difficulties you can open a DocuSign Support case and provide the Account # you wish to close and they can do that.

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  • Valued Contributor
  • 557 replies
  • Answer
  • February 21, 2024

@fljoiner-UNCSO Here is a DocuSign article on closing an account, just make sure you are under the correct Account.

https://support.docusign.com/s/articles/How-do-I-cancel-or-downgrade-my-account

Also if you have any difficulties you can open a DocuSign Support case and provide the Account # you wish to close and they can do that.


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  • Community Moderator
  • 2554 replies
  • March 7, 2024

Hello @fljoiner-UNCSO ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!