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Hello,
We have recently noticed an error when adding recipients to an envelope. These errors are showing on our Sign Up templates. Please see image below showing the error.
Solved
Recipient errors
+2- Newcomer
Best answer by Alexandre.Augusto
hi, Chloe!
Try to copy one of the templates showing that issue then test if in the copy the same erros occurs, if so, in this copied template, try to use the Advanced Edit, eliminate one recipient and try again, eliminate one recipient at time, try again until find out if there is a specific recipient causing the issue.
+14- Docusign Employee
Hello,
You are welcome to the Docusign Community!
Are you using only that signing option as in the picture, “DS Sign”, or also using any other recipient with a different option, if so, perhaps you need to fulfill any missing information.
Please try the below troubleshooting:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using VPN, or if on one already, disconnect from VPN and try again
Let us to know.
Best,
Alexandre
+2- Newcomer
Hello Alexandre,
Thank you for your response.
So the feedback i have received from staff is that the error shows up when they click ‘Advanced Edit’ as they need to add various documents to the envelope before sending it to the customer. It seems as though we only have the error on the Sign Up templates, all the others are ok.
We have previously tried the troubleshooting options and these haven't made a difference.
Many Thanks
Chloe
+14- Docusign Employee
hi, Chloe!
Try to copy one of the templates showing that issue then test if in the copy the same erros occurs, if so, in this copied template, try to use the Advanced Edit, eliminate one recipient and try again, eliminate one recipient at time, try again until find out if there is a specific recipient causing the issue.
+2- Newcomer
Right ok, thank you very much, i will try what you have advised.
Many Thanks, have a lovely weekend!
+15- Community Moderator
Hello
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