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Hi there
We regularly get complaints from our clients (envelope recipients) about the volume of notification emails for reminders and voiding and expiry. Is there a way to see what emails a particular recipient has been sent?
Thanks
Solved
Visibility of email notifications sent to recipients
+2- Newcomer
- 1 reply
Best answer by Vinicius.Rodrigues
Hi
There is no way to map 100% of the emails the recipient received, however a workaround would be to get an Envelope Recipient Report, where you can check how many envelopes this recipient received - remembering that a "needs to sign" recipient will receive at least 2 emails by envelope, the first being to sign and the second email with the completion/cancellation of the envelope.
If you’d like to run this report or get more information about it, please check this article: Envelope Recipient Report. Below, there is an example of what you can get:
I hope I could help you with it! Please, let me know if you have any question!
+14- Docusign Employee
- 397 replies
- Answer
Hi
There is no way to map 100% of the emails the recipient received, however a workaround would be to get an Envelope Recipient Report, where you can check how many envelopes this recipient received - remembering that a "needs to sign" recipient will receive at least 2 emails by envelope, the first being to sign and the second email with the completion/cancellation of the envelope.
If you’d like to run this report or get more information about it, please check this article: Envelope Recipient Report. Below, there is an example of what you can get:
I hope I could help you with it! Please, let me know if you have any question!
+2- Newcomer
- 1 reply
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