Random 500 error

Hello ​@Anthony.C 

Welcome to the DocuSign Community!

I do not have much knowledge about API’s but as much as I know error 500, I can tell.
A 500 error in the DocuSign API indicates an internal server error. This typically means that something has gone wrong on the server side, which is outside of your control.

2 thing you can do:

1.  Check DocuSign’s status page or API status http://status.docusign.com/ to see if there are any ongoing outages or service disruptions.
2. Contact DocuSign support.

Hope it helps!

Hello ​@Anthony.C,

The error 500 in DocuSign means that is an error of the application on the receiving side, in this case the application that DocuSign is integrated to. It can happen for a lot of reasons, such as the receiving side limitations, network settings, or application intermittency, if you can work with the partner side, you can have more information on this behavior.

Thank you very much for both of your answers, i tried checking DocuSign’s API status page but got nothing out of it, and the DocuSign support wasn’t a solution either because we’re still on a free account (our API is still being tested, we’ll get the full account later).

We might have found a solution however, since we set up the proxy on the testing device it seems the errors stopped appearing (which, i agree, we should’ve thought of beforehand since every dev has the proxy deployed on their machine and it was the only difference left). Nothing is certain, but the tests appeared conclusive since yesterday.

Hello ​@Anthony.C,

That's great news! Possibly it could be the proxies, as it could cause errors related to the responsive side, feel free to reach out to the Forum if you need further help!