Hi, all! I’m recently encountering an issue where the access code prompt isn’t appearing for signers that I add during the “CreateSenderView” step of my workflow.
Workflow:
- Person A creates an envelope through an external DocuSign integration and adds Signer A as a recipient of said envelope.
- Person A proceeds to the sender’s view on the DocuSign site. (This is done using envelopesAPI()->createSenderView())
- Person A adds a new signer, Signer B. Signer B is assigned an access code.
- Person A returns to the external DocuSign integration and creates a recipient view for Signer A to sign. (This is done using envelopesAPI()->createRecipientView()).
- Signer A is prompted to enter their access code, enters, and completes signing.
- Person A creates another recipient view for Signer B once Signer A has finished.
- Signer B is not prompted for an access code and doesn’t see the fields added for them to sign.
Note:
- Person A is authenticated in this integration using OAuth and has a different email than Signer A and Signer B.
- I also see this happen when Signer B opens the “Review Document” email automatically sent from DocuSign.