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We had raised a ticket to modify Signature Type on an account. We have not received satisfactory response so far. Where can I escalate this?
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Where to escalate about DocuSign support ticket?
+1- Newcomer
Best answer by Alejandro.Ramos
Hi Gary,
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear about your experience with our Support team, but I will ensure that your feedback is escalated.
May I have the case ID you are referencing?
I will also need any relevant details regarding how the interaction was not handled appropriately, so I can hand it over to our Management team.
Feel free to let us know if you need further assistance with this.
+15- Community Moderator
- 2070 replies
- Answer
Hi Gary,
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear about your experience with our Support team, but I will ensure that your feedback is escalated.
May I have the case ID you are referencing?
I will also need any relevant details regarding how the interaction was not handled appropriately, so I can hand it over to our Management team.
Feel free to let us know if you need further assistance with this.
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