Skip to main content
arrow-left Back to Docusign.com
Solved

Signatures

  • February 7, 2019
  • 1 reply
  • 44 views
C
Docusign Employee
Forum|alt.badge.img

I received a Docu-sign from City of Hope. When I went to sign, my husbands signature kept popping in the signature line. I could not get my signature on the Release Form. Eventually it signed his name and sent it to City of Hope. What can I do?

Best answer by Community Expert

Sounds like the envelope was sent to a Recipient, bearing the specific email address and specific name of your spouse. So the signature is basically linked to an existing DocuSign Account. I would have suggested refusing to sign (void) or possible commenting back through the envelopes that they should change the email address to your email address. At this point if you signed there is not much to do except contact the Sender and determine next best actions. Still possible they can void, correct, or just send a new envelope.

View Original
Is this content helpful?

1 reply

C
Docusign Employee
Forum|alt.badge.img
  • Community ExpertDocusign Employee
  • Docusign Employee
  • 1935 replies
  • Answer
  • February 7, 2019

Sounds like the envelope was sent to a Recipient, bearing the specific email address and specific name of your spouse. So the signature is basically linked to an existing DocuSign Account. I would have suggested refusing to sign (void) or possible commenting back through the envelopes that they should change the email address to your email address. At this point if you signed there is not much to do except contact the Sender and determine next best actions. Still possible they can void, correct, or just send a new envelope.

Reply


Most helpful members this week

Code of Conduct

Docusign Community

Code of Conduct