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Question

help regarding DocuSign reporting behavior when using Power Automate.

  • April 8, 2025
  • 1 reply
  • 12 views
S
Newcomer
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I’m sending envelopes through Power Automate using the Microsoft DocuSign Connector. The connection uses a dedicated technical user, which has full Account Administrator permissions in DocuSign.

 

I’m logged in to DocuSign with this exact account and trying to view sent/storned/completed envelopes via the Reports section — both in My Reports and the Administrator Dashboard.

However, no envelopes are showing up, even though I can confirm they’re being successfully sent and exist in the system.

 

Filters are cleared, correct environment is used (production, not demo), and the connection setup works correctly.

 

Has anyone seen this before?

Could this be due to specific report visibility settings, connector behavior, or known limitations of the Microsoft Power Automate integration?

 

Any advice or direction is appreciated — thanks!

M
Community Moderator
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Hello ​@Spiralen,

Thank you for reaching out, and welcome to the Docusign Community!

I understand the issue about envelopes sent through Power Automate does not appear when generating envelope reports in your Docusign account. I sincerely apologize for the inconvenience.

I consulted our Microsoft Team, and they advised that they need to look closely at your issue and refer you to create a case. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.

Let us know if you need further assistance. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

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