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Hi. A user’s draft envelope expired after 30 days. Is there any way to retrieve the envelope so that they don’t have to rebuild it? (its a sizeable envelope).
Solved
Can I retrieve expired draft envelopes?
+2- Newcomer
- 2 replies
Best answer by mrave
No, after an envelope has been purged from the system is cannot be restored.
- Draft. For an envelope you created and then saved without sending. Draft envelopes are stored in your account for 30 days from the date they were created. After 30 days, drafts are removed from your account and purged from the system.
See this DocuSign Support Article for more information.
+14- Docusign Employee
- 929 replies
- Answer
No, after an envelope has been purged from the system is cannot be restored.
- Draft. For an envelope you created and then saved without sending. Draft envelopes are stored in your account for 30 days from the date they were created. After 30 days, drafts are removed from your account and purged from the system.
See this DocuSign Support Article for more information.
+15- Community Moderator
- 2554 replies
Hello
If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+1- Newcomer
- 1 reply
Is there anywhere whilst creating drafts that it details they will expire in 30 days?
Drafted up over 200+ documents in April, only for them to now be all gone 2 days before going to send them. If I had known this, would have not wasted hours of work and waited.
+15- Community Moderator
- 2554 replies
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that your drafts have been removed, I understand your frustration and all the hard work you put in to those documents.
You can find the drafts retention period in the following article, unfortunately these can not be recovered: Envelope Status
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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