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When other assign the signature task to me, I could log-in link via the e-mail notification. However, when I log-in the Docusign web directly, I could not find it under my 'Action Required'.
Solved
The task which is assigned to me is not under my 'Action Required' section.
+1- Newcomer
Best answer by David.Schmitz
- The envelope was re-assigned,
- The email address of the DocuSign User account is different then the email address where the envelope was sent.
- You logged into the User account only after the envelope was sent to you. If a User is created after the envelope was sent to the User then the Inbox of that new user would not have the envelope. This commonly occurs if Users are created on first login.
I would suggest to contact the Sender and have them review the envelope to see where the envelope is currently and whom it is waiting on for action. Also the email address that was used in comparison to the email address of the DocuSign user which can be reviewed when you login to DocuSign. Next step if everything looks accurate and the envelope is waiting for you is top have the Sender try the “resend” option.
+15- Valued Contributor
- 557 replies
- Answer
- The envelope was re-assigned,
- The email address of the DocuSign User account is different then the email address where the envelope was sent.
- You logged into the User account only after the envelope was sent to you. If a User is created after the envelope was sent to the User then the Inbox of that new user would not have the envelope. This commonly occurs if Users are created on first login.
I would suggest to contact the Sender and have them review the envelope to see where the envelope is currently and whom it is waiting on for action. Also the email address that was used in comparison to the email address of the DocuSign user which can be reviewed when you login to DocuSign. Next step if everything looks accurate and the envelope is waiting for you is top have the Sender try the “resend” option.
+15- Community Moderator
- 2070 replies
Hi
I hope you are doing well.
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If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
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