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Where would one find the the Certificate of completion, when downloading a signed document and selecting the the option “combine all PDFs into one file", it was not attached to the PDF and we can't find it.
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Where would one find the the Certificate of completion, when downloading a signed document and selecting the the option “combine all PDFs into one file", it was not attached to the PDF and we can't find it.
- Legacy User
Best answer by Community Expert
Hello,
Thank you for reaching out here in the DocuSign Community.
You can find the Certificate of Completion by downloading it separately or combined, however, to download it as combined there is a feature that the admin would need to enable, they would need to go to Settings > Signing Settings > and enable the option "Attach certificate of completion to envelope": https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=fur1583277359739.html&_LANG=enus
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Docusign Employee
- 1935 replies
- Answer
Hello,
Thank you for reaching out here in the DocuSign Community.
You can find the Certificate of Completion by downloading it separately or combined, however, to download it as combined there is a feature that the admin would need to enable, they would need to go to Settings > Signing Settings > and enable the option "Attach certificate of completion to envelope": https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=fur1583277359739.html&_LANG=enus
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Legacy User
- 3548 replies
Thank you Nathaly - I will have the Sys Admin change the setting. The link is not working
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