DocuSign support states that they do not support .p7m protocol, it is CAdES.
DocuSign only supports PaDES. The envelopes are from Italy. They must use the following link to unencrypted https://vol.postecert.poste.it/verificatore/it
When the docs are unencrypted, the original does not have signatures. The signatures are on a page that is blank except for signatures.
Best answer by Community Expert
Hi,
Thank you for reaching out to the DocuSign Community.
In DocuSign, we only offer signatures on the PaDES format (digital signature on a .PDF file).
Other formats that exist are XaDES (.XML format signature) and CaDES (.p7m format signature), I’m afraid that sadly, we do not offer these two.
https://www.docusign.com/sites/default/files/DocuSign_Standards_Based_Signatures.pdf
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Rebeca P.
Community Moderator
Hi,
Thank you for reaching out to the DocuSign Community.
In DocuSign, we only offer signatures on the PaDES format (digital signature on a .PDF file).
Other formats that exist are XaDES (.XML format signature) and CaDES (.p7m format signature), I’m afraid that sadly, we do not offer these two.
https://www.docusign.com/sites/default/files/DocuSign_Standards_Based_Signatures.pdf
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Rebeca P.
Community Moderator
+1We provide a Partner’s solution fully integrated with our eSIgnature!
+1We provide a Partner’s solution fully integrated with our eSIgnature!
+1Hi, we are interested to know how does it works. I really was hoping that you responded so I could use your advice right know.
+1Good Morning, I’m Massimo and I’m the Business Developer here in itAgile the Italian Partner that developed the P7M Solution for DocuSign.
First of all, why does DS not support the P7M format? The answer is simple, the P7M format is a blob and not a file.
How do we manage the P7M? We manage them outside of Docusign with our application SmartDS which, given a warning (we use a renamed Signature Field) that tells SmartDS that the documents in the envelope must be signed in P7M by the indicated signatory (must have an Automatic TrustPro Qualified Signature). The signed file is then attached to an email and sent to the sender of the envelope and the signatory.
If you need more information or a demo, please contact me at massimo.pasquale@sbitalia.com.
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