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Activation of Part 11 Module Error

R
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I am trying to activate the Part 11 Module in my account, but I was not able to because this option does not appear to me under “Signing Experience” (I added a screenshot below). I am Brazilian-based and have life sciences clients in the USA, so this feature is quite important to me. I have read/watched all tutorials and couldn’t find a way to add this to my account. I do not use the local vendor support because the Brazilian team does not have a plan that suits me (I have the eSignatureStandard). How should I proceed?
Thank you!

 

Best answer by Alejandro.Ramos

Hi @Rominy,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that you haven’t been able to add the Part 11 module to your account, but I will assist you in enabling it.

 

This module is sold separately from our commercial plans, and must be enabled by our Sales or Technical Support teams.

 

You may contact them by filling out the forms provided below:

 

docusign.com/contact-sales

 

https://support.docusign.com/en/contactSupport 

  

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. 

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

 

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A
Community Moderator
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  • Alejandro.RamosCommunity Moderator
  • Community Moderator
  • 2070 replies
  • Answer
  • June 8, 2024

Hi @Rominy,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that you haven’t been able to add the Part 11 module to your account, but I will assist you in enabling it.

 

This module is sold separately from our commercial plans, and must be enabled by our Sales or Technical Support teams.

 

You may contact them by filling out the forms provided below:

 

docusign.com/contact-sales

 

https://support.docusign.com/en/contactSupport 

  

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. 

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

 

R
1 person likes this
  • R
    Rominy
R
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  • RominyNewcomer
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  • Newcomer
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  • June 11, 2024

Hi Alejandro,

 

Thank you for your detailed explanation. It will be very helpful!

 

Best regards,

Rominy

 

A
Community Moderator
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Hi @Rominy,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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