Skip to main content
arrow-left Back to Docusign.com
Question

Change the "from" information on the Review and Continue message for web forms.

  • February 10, 2025
  • 2 replies
  • 62 views
R
Newcomer
Forum|alt.badge.img+1

Question about the Review and Continue message with Web Forms.

We would like to remove the form owner’s name from the content of this message.  Is there a way to do this?  The signed form is being cc: to a generic Olmsted County mailbox.  The owner understands that she must create a rule in her Outlook to file away the copy of the signed form that she automatically gets as the owner.  Since the link to the form is on our public website we do not want the public to bombard Jamie with phone calls.  Jamie is just administering the department’s DocuSign templates and forms.  

 

2 replies

Vinicius.Rodrigues
Docusign Employee
Forum|alt.badge.img+14

Hi ​@Rachael Leyba - Olmsted County , thank you for your message!

My suggestion to you would be to create a generic user (for example docusign@docusign.com) and transfer all Forms to this user, since this way only the name of this ‘generic user’ will be displayed. Unfortunately, there is still no way to change exactly this message that you are looking for.

Another observation I’d like to make is that at this time there is still no possibility to change the custody of WebForms, however Docusign is implementing this in one of our next Releases - it is close to being released - so I suggest you follow our Releases Notes to be updated on this change.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
R
1 person likes this
  • R
    Rachael Leyba - Olmsted County
C
Community Moderator
Forum|alt.badge.img+14

Hi ​@Rachael Leyba - Olmsted County,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Reply


Most helpful members this week

Code of Conduct

Docusign Community

Code of Conduct