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My free trial account is telling me "We were not able to load more envelopes." Is there a limit to how many envelopes you can send using the free trial or is it based on file size sent? Thank you for any advice/comments/suggestions provided.
- Legacy User
Best answer by Community Expert
Yes, the "free" account has a 3 envelope limit per the following DocuSign article...
https://support.docusign.com/en/articles/Free-account-vs-Developer-account
"This account comes with the ability to send three envelopes, but once these have been sent there is no way of sending more."
- Docusign Employee
- 1935 replies
- Answer
Yes, the "free" account has a 3 envelope limit per the following DocuSign article...
https://support.docusign.com/en/articles/Free-account-vs-Developer-account
"This account comes with the ability to send three envelopes, but once these have been sent there is no way of sending more."
- Legacy User
- 3548 replies
- Legacy User
- 3548 replies
The article did not mention any limits based on number of Recipients only the number of envelopes. Is it possible you sent another and voided or deleted the envelope, which would still count against the total, it doesn't necessarily have to be successfully completed envelopes. My suggestion would be to create a DocuSign Support case and see if they can extend or add envelopes since you are still testing the application.
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