HELP IT NEEDS TO LOOK at Ticket details

Hi @L.Wagner,

Thank you for reaching out to the Docusign Community.  

I see that the Support Expert working your case has answered within our expected response time, it took 40 minutes for them to reply to your case, and continued to follow up within company policy based on the case severity level selected.

Due to privacy and security reasons we can’t provide you with the account’s administrators contact details, the Support Expert working on your case contacted them in an effort to exhaust all available options to help you locate the email address related to your second administrator. Emailing the administrator’s registered email address to help you locate it is the only option left to Docusign Support to assist you in this scenario.

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi ​@L.Wagner,

I hope you are doing well.

I would like to confirm if you were able to solve your issue?           

If so, we would really appreciate it if you could share the solution and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!