IDnow enable on a developer account

Hi ​@Grogu,

Thank you for reaching out to the Docusign Community.  

If you own a paid, or Free Trial account, you are welcome to request the setting be enabled through a support case created under said membership. The only requisite will be to have an administrator on the target account confirm the request by sending an email from the address related to their Docusign user, you may start an email thread from your case to provide this before hand, or, you could wait until Docusign Support replies to your case and follow up then. To create a new support case, please fill out the form provided below:

https://support.docusign.com/en/contactSupport 

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Thanks Alejandro for replying,

That's the thing, one year ago this feature was available for free for developers DocuSign accounts. I don't understand why this would be limited for development accounts and why would it only become available via a subscription.
But everyone with their policies I guess.

 

Hi ​@Grogu,

Thank you for following up.

Our Demo infrastructure mirrors our Production app, this logic also applies to the way that access to features is granted in the Demo environment.

Because the signature type you are looking for is not included by default with our plans, it is not available on the out of the box account configuration on Demo. This does not mean that you will be charged for the feature but only that you will need Docusign Support’s assistance in enabling it on the account’s back end configuration.

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi ​@Grogu,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

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