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I accidentally voided the wrong document. How can I undo that?
Solved
Undo voiding a document
+1- Newcomer
Best answer by Alexandre.Augusto
Hello,
Welcome to the DocuSign Community!
Shortly: You can not unvoid an envelope.
An article from our support site says:
Voiding an envelope cancels all outstanding signing activities. You can void any of your sent envelopes that have not yet completed. You can only void envelopes that you sent or manage, or are shared with you, and that are still in process. Envelopes with a status of either Waiting For Others, Needs to Sign, or Needs to View are in process.
Note: You cannot unvoid an envelope. Once you void an envelope, or if a signer refuses to sign, which voids the envelope, there is no way to reactivate the transaction. Your only options are to create a copy of the voided envelope and start the transaction over again, or create a new envelope from scratch
I hope that helped to clarify your question.
Best,
Alexandre
+14- Docusign Employee
- 632 replies
- Answer
Hello,
Welcome to the DocuSign Community!
Shortly: You can not unvoid an envelope.
An article from our support site says:
Voiding an envelope cancels all outstanding signing activities. You can void any of your sent envelopes that have not yet completed. You can only void envelopes that you sent or manage, or are shared with you, and that are still in process. Envelopes with a status of either Waiting For Others, Needs to Sign, or Needs to View are in process.
Note: You cannot unvoid an envelope. Once you void an envelope, or if a signer refuses to sign, which voids the envelope, there is no way to reactivate the transaction. Your only options are to create a copy of the voided envelope and start the transaction over again, or create a new envelope from scratch
I hope that helped to clarify your question.
Best,
Alexandre
Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
1 person likes this
+14- Community Moderator
- 2763 replies
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