+2Hello,
when I sign a document myself or send out an envelope, whether my own nor the ID-card of other persons show up.
What I need to see is the “DocuSigned by:”-Tag (ID-card) that normally shows up with every signature, but for some reason, it is not visible. The box in the settings to display my own ID-card is checked.
Can somebody help me please?
Thank you very much.
Oskar
Best answer by Oskar1992
Solved!
The problem was resolved yesterday with the help of our IT department. A setting had been made by the administrator for all employee licenses, which caused the frame not to be displayed.
Here is some further information if the problem appears and is not connected to the administrator-settings above:
+2Solved!
The problem was resolved yesterday with the help of our IT department. A setting had been made by the administrator for all employee licenses, which caused the frame not to be displayed.
Here is some further information if the problem appears and is not connected to the administrator-settings above:
+15Hello
I’m glad you were able to resolve your issue, please mark your response as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Already have an account? Login
Join the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
