fraud charge

Hello ​@rahmaan,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

I understand you were charged despite canceling your subscription. I sincerely apologize and assure you we will thoroughly investigate this to ensure a fair resolution.

Because of billing matters sensitivity, we cannot talk about them on this public forum. Please send me a private message with your name, account number, email address linked to the account, case number (if there's any), and specific details of the issue, and allow me to escalate this for you.

I look forward to your update. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@rahmaan,

I received your message and appreciate your time. I responded with some questions and look forward to your update. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I was just fraudulently charged as well while on a downgraded free account and i’m being told I have to pay for another account to have this resolved by someone. This is insane fraud, I will never return to this service and need this resolved asap or I’m filing a fraud claim with AMEX.

Hello ​@chatfindr,

I sincerely apologize for the inconvenience, and we appreciate you bringing this matter to our attention. As we cannot discuss any billing matters on this public forum due to security, I'll coordinate with a dedicated team for you. Please send me a personal message so I can escalate this. Here is what I need:

Name

Account number

Email address linked to the account

Case number (if there's any)

I look forward to hearing from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

 Hello ​@chatfindr,

I received your message. I assure you that your case is under review. You can reply to the email once Docusign Support sends you an update for the case. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@rahmaan ​@chatfindr,

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.