Back to Docusign.com
We have a shared email inbox and using the signing group feature, so all members are able to view 'sent' however, one team member is adamant they got their emails to their own inbox and now thats stopped - is that possible?
Solved
Can group shared emails go to one person and the shared groups inbox?
- Legacy User
Best answer by Community Expert
Hello,
Thank you for reaching out here in the DocuSign Community.
That would depend on the configuration of the signing group, you can set up the recipient with their own email to receive the notification.
Do you know if there was a change in the Signing group in DocuSign?
For reference please see https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=znw1583277367219.html&_LANG=enus
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Docusign Employee
- 1935 replies
- Answer
Hello,
Thank you for reaching out here in the DocuSign Community.
That would depend on the configuration of the signing group, you can set up the recipient with their own email to receive the notification.
Do you know if there was a change in the Signing group in DocuSign?
For reference please see https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=znw1583277367219.html&_LANG=enus
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Legacy User
- 3548 replies
Since posting this I've found they're able to adjust Outlook settings to get the notifications they're after. Thanks Christopher.
- Legacy User
- 3548 replies
I have a similar issue - husband and wife use the same email, How can I distinguish between each recipient if they have the same email? I'm a little newer to DocuSign but have never encountered this. Thank you for your thoughts. Best, JR
- Legacy User
- 3548 replies
Hello,
Thank you for reaching out here in the DocuSign Community.
You can set up a Signing Order, when the first signer completes their part the second will receive the email notification that way, you can distinguish the recipients
For more information please see https://support.docusign.com/s/document-item?bundleId=ulp1643236876813&topicId=kcb1578456479440.html&_LANG=enus
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Legacy User
- 3548 replies
I tried it, and it worked, I did set the signing order. Thank you ! Best, judith
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.