Issues with Read-Only Field

Hello ​@LindaHZ1,

Thank you for reaching out to the Docusign Community.

To confirm, is this value populated to the webform via an API Request?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Yes, it is populated via API from an external system. 

Hello ​@LindaHZ1,

In that case, I recommend opening a case with Docusign Support and having your current configuration reviewed by a Specialized Support agent. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Same Issue! ​@LindaHZ1 Were you able to resolve the Issue now?