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Question

Problem in regsitration

  • December 25, 2024
  • 8 replies
  • 75 views

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Hi there, I am participating in the hackathon. Some of the new users are unable to create the developer account, and are posting their issue in disucssions section of the hackathon page. And as they can’t create their account, they can’t post their issue in this community. 

 

Their questions are still pending, and that’s delaying them to get onboarded. So, I request soemeone to get in touch with them to sort out their issues. 

8 replies

Alexandre.Augusto
Docusign Employee
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Hello, ​@versatilevats 

 

Try to use another browser to create a new Demo account (sandbox) or open an incognito window.

Also, it’s important to remember: once the account is created, you receive an email for activation.

The sandbox (demo) LOGIN site: https://account-d.docusign.com

 

If you persist in getting errors, contact our support:

https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US

 

I hope that helps, if so, I’d appreciate your Like here.

 

Best,

Alexandre


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  • Author
  • New Voice
  • 9 replies
  • December 27, 2024

Thanks for the reply ​@Alexandre.Augusto  I have forwarded your reply to the user who is facing this issue


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  • Author
  • New Voice
  • 9 replies
  • January 1, 2025

Hi ​@Alexandre.Augusto, I am still looking for any update from the user who was facing the issue. Due to the new year, I guess he may answer after a small delay. 

 

Btw, I just noticed that I did a spelling mistake in this question’s title. Can I edit it? If yes, then how?


Alexandre.Augusto
Docusign Employee
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Hey ​@versatilevats 

No worries about the misspelled question. When you post something, it’s possible to click in the three dots, then Edit to correct the text. But in this case, it’s clear what you would like to know.

As soon as he replies, let us to know.

 

Best,

Alexandre


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  • Community Moderator
  • 2554 replies
  • January 22, 2025

Hello ​@versatilevats ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


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  • Author
  • New Voice
  • 9 replies
  • January 23, 2025

Hi ​@nathaly.monge, for soem unseen reasons, the issue is still pending. You can visit the forum/discussions section of the hacakthon page

 

https://unlocked.devpost.com/forum_topics


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  • Community Moderator
  • 2554 replies
  • January 24, 2025

Hello ​@versatilevats ,

Thank you for reaching back.

I’m sorry to hear that the issue is persisting, please create a case with our Customer Support for a more in depth investigation and assistance: Open a case in the Docusign Support Center

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


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  • Author
  • New Voice
  • 9 replies
  • January 24, 2025

Actually, Nathaly the issue is not mine. Some user posted it on the forum section of Devpost. And that is why I even cleared that off right at the start.