Recipient says the link doesn't work

@lisaderamond123 

You can recommend your recipient to follow this process: 

1. 1. Access document with security code:

      1. Copy the multi-character security code at the bottom of the email under the Alternative Signing Method.

    

1. 1. 2. Go to www.docusign.com, and select Access Documents.
         
          

      3. Paste the Security Code from the Docusign Completed email, and select GO.
         
         
         
         
          

​Hi ​@lisaderamond123,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!