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Recently started using Web Forms and after created the fields and went to view template connections I didn’t see the mapped fields. how can I fix that and what caused this issue?
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Web Forms
+5- Conversation Starter
- 12 replies
Best answer by Alejandro.Ramos
Hi
Thank you for making us aware of this issue.
This is definitely not the expected behavior from the application in this scenario. I have also tried to recreate the issue from my end but I was unable to get the same results.
Taking this into consideration, the best course of action will be testing one of the affected templates from our end. Please share your template as part of a new support case, by filling out the form provided below.
https://support.docusign.com/en/contactSupport
It is important to avoid sharing this file on the Docusign Community, as it would break our Community Code of Conduct. If you cannot open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+15- Community Moderator
- 2070 replies
Hi
Thank you for reaching out to the Docusign Community.
The reason why the new fields created in your template are not available for mapping in your Web Form is that you are expected to start the process with an existing template that include the fields to be mapped, and will come with these connections set by default. For detailed steps on how to build a Web Form based on an existing template, see:
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+15- Community Moderator
- 2070 replies
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
1 person likes this
+5- Conversation Starter
- 12 replies
Hi Alejandro,
Even with existing template still facing same issue. I used a template that was created prior to using web form. please see below screen shot:
+15- Community Moderator
- 2070 replies
- Answer
Hi
Thank you for making us aware of this issue.
This is definitely not the expected behavior from the application in this scenario. I have also tried to recreate the issue from my end but I was unable to get the same results.
Taking this into consideration, the best course of action will be testing one of the affected templates from our end. Please share your template as part of a new support case, by filling out the form provided below.
https://support.docusign.com/en/contactSupport
It is important to avoid sharing this file on the Docusign Community, as it would break our Community Code of Conduct. If you cannot open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+5- Conversation Starter
- 12 replies
Thank you for your quick response. will create a case -- thank you
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