+1Hello,
Whenever I set a document to have two signers, the firs one (in our organization) never gets the envelope to add the first signature. I am forced to send the envelope multiple times. What am I doing wrong? This happens regardless of whether I check the “Set signing order” or not.
Any guidance is appreciated.
Dan
Best answer by JohnSantos
Verify that email notifications are not being blocked or filtered into spam/junk folders. Sometimes organizational email filters can block these notifications or the user might have disabled them.
If they have a DocuSign account, is the envelope going to their Inbox in DocuSign?
+18Verify that email notifications are not being blocked or filtered into spam/junk folders. Sometimes organizational email filters can block these notifications or the user might have disabled them.
If they have a DocuSign account, is the envelope going to their Inbox in DocuSign?
+15Hi
I hope you are doing well.
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Alejandro R. | Docusign Community Moderator
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