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Email Notifications of a Completed Document

J
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I am no longer getting email notifications that a document has been signed. I have to keep checking the inbox for completed documents. Is anyone else having this issue?

 

Best answer by JohnSantos

@JDupre - I’ve seen these happen to a few of our user accounts.   Can you verify that your preferences for notifications are turned on?   These will vary per account.  Go to your profile on the top right corner and click on My Preferences → Notifications.

 

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JohnSantos
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  • June 10, 2024

@JDupre - I’ve seen these happen to a few of our user accounts.   Can you verify that your preferences for notifications are turned on?   These will vary per account.  Go to your profile on the top right corner and click on My Preferences → Notifications.

 

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
J
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  • JDupreNewcomer
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  • June 10, 2024

It is turned on and Notify me when I am the sender and:

Select All is checked.

Same as above.

JohnSantos
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  • JohnSantosValued Contributor
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  • June 10, 2024

@JDupre - Any change to your email provider? 

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
J
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  • JDupreNewcomer
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  • June 10, 2024

No change to our provider but I believe there were changes to our Antespam. I checked on this last week and I did not find where DocuSign notifications were being sidelined.

I thought maybe this might be the reason but I will double check this to make sure.

I will let you know what I find.

Thanks

JohnSantos
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  • JohnSantos
    JohnSantos
C
Community Moderator
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Hi @JDupre,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

N
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  • NuPulseCVNewcomer
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  • January 8, 2025

I have this same issue as I am no longer getting emails whne the documents are completed and have to log in to find if my documents are complete.  I checked notifications and they are all turned on.  My email does not have spam redirection.  How do I get the emails again?

C
Community Moderator
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Hello ​@NuPulseCV,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience. Would it be possible for you to provide an Envelope ID for one of the envelopes that you are not getting the completion notification via a DM?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

N
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  • NuPulseCVNewcomer
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  • January 13, 2025

Think fixed it in Admin under SIGNING AND SENDING -> Signing Settings, on the bottom,

Proper: (3) - unchecked, (4) - checked / See if that helps as looks like our tests worked

0?ui=2&ik=e7bd194444&attid=0.1&permmsgid=msg-f:1820895139780608607&th=19451e7b6bdbc25f&view=fimg&fur=ip&permmsgid=msg-f:1820895139780608607&sz=s0-l75-ft&attbid=ANGjdJ_Z4BYNk1rtDKFPj4Rh8g4BpK0aT-7O5l6AzFumJ4gJGb3iB41-Qv5cYm_0vSjPE12H4nP7Q95aRlnpzkZfNRL12h9IZbflLxUvXjf3LMtlbsjAv1BHmNM0UnQ&disp=emb&zw

C
Community Moderator
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Hello ​@NuPulseCV,

I apologize for the inconvenience, but we are unable to see the attachment that was posted. Would it be possible for you to repost the attachment?

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

N
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  • NuPulseCVNewcomer
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  • 3 replies
  • January 14, 2025

Interesting as I can see the screenshot of the settings.  Here it is again.  There was no other attachment.

 

 

 

C
Community Moderator
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Hello ​@NuPulseCV,

Thank you for the information.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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