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I have an annual subscription. I expected I would receive an email notification prior to the annual payment being deducted, but I did not. Is there any way to be notified of an upcoming payment?
Solved
BILLING NOTIFICATIONS
+1- Newcomer
Best answer by nathaly.monge
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that you are not getting the notification before your annual payment.
to better assist you, can you confirm if you are on a web plan or a direct plan?
For web plans, Notifications are supposed to be sent a month prior to the Annual renewal, this should be automatic. If you did not see one, can you check your spam folders or trash folders: Why am I not getting Docusign email notifications?
For direct accounts, the following article might be of help: Does my Docusign subscription plan automatically renew?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
- Answer
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that you are not getting the notification before your annual payment.
to better assist you, can you confirm if you are on a web plan or a direct plan?
For web plans, Notifications are supposed to be sent a month prior to the Annual renewal, this should be automatic. If you did not see one, can you check your spam folders or trash folders: Why am I not getting Docusign email notifications?
For direct accounts, the following article might be of help: Does my Docusign subscription plan automatically renew?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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