Update or remove middle name in account

Hi @ginosbr,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your user name change was not reflected on your envelope email notifications, but I will assist you in solving the issue.

Under certain circumstances, these profile changes might take some time to be fully reflected on the application.

Are you still experiencing the same issue when sending a new envelope, without using a template?

If that is the case, the first thing to try would be temporarily changing your name again, to confirm if the issue persists.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @ginosbr,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hi there. I am experiencing the same issue, I have updated the name on my profile but my docusign ID card still shows my middle name and when emails are sent this is what the other parties receive. How do I edit my docusign ID card to delete the middle name?

Hi @Matt Dawson,

Thank you for sharing your experience.

Have you tried changing your name to something else and then switching it back to the right one?

Please let me know the results, and I will help you define what will be the best steps to take.

As always, don't hesitate to let me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Yes have changed my name and that worked fine but it’s the Docusign ID, still shows my middle name and still has this as the sender when I send contracts. How do I edit my docusign ID, not my display name?

Hi @Matt Dawson,

Thank you for following up.

Docusign Support can assist in refreshing your user name, and how it is reflected in your Docusign ID.

You may contact us by filling out the form provided below:

https://support.docusign.com/en/contactSupport 

If you cannot open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

I have the same problem. A Midle Name appears that I can't remove in any way.
And it's annoying that this goes into my client's contract, it looks really bad to have a letter that has nothing to do with my contract.

How do I open a support request?
Do I have to change plans to request a fix for an error, is that it?

​@Jonas Rotilli 

If you are the recipient, you may not change the middle name, as it was set by the sender that you are not able to when sending the envelope. In that case, you should reach out to the sender and ask them to correct the envelope and remove the middle name that was provided when sending the envelope.

If you are the sender, update your profile, where the middle name should be stored. As stated above this may take some time to refresh in the system. With the correct configuration you should be able to update your middle name when signing the envelope, so the spelling you desire will be reflected on the document.

Unclear why you would be required to open a support case, as this is something that can be fixed by configuration, depending on where the middle name is taken from and if you are sender or recipient.

I am a paid user, a subscriber, and the issuer of the contract.

There is no option to correct the midle name, as there are countless cases here. Do a simple search and you will see countless users reporting this.

There is simply no place to change the midle name, see in the attachment everything I tried:
- Manage profile, there is no option
- My preferences, I see the error, but there is no correction option. I highlight in the attached print where the error is!
- Admin Menu, I go to Account Profile, where it says Account Name, there is no option.

In other words, it is a system error, and I confess that it is frustrating, I just signed up for this and I already have a problem and they don't even have a way to contact support and they don't know how to solve it.

I have exactly the same issue and it looks extremely unprofessional - please can you provide some better support on this? I’m quite shocked that there is no customer service email or number to get in touch with, and have not been able to find a form to contact anyone with despite being a paying customer.

There is no support number or email.

Only on higher (more expensive) plans.

This is really bad.

I just signed up, and I'm already thinking about changing, because there's no way to send a contract to a client to sign with the wrong identification. It's very frustrating.

After I signed up, I was contacted by an "Account Manager" wanting to sell a higher plan. I told him about the problem, he said he would check, but so far he hasn't responded. Maybe you can try that too.

Honestly, I don’t think I’ve ever come across a company without even an email? We love the app otherwise, it’s just a real shame there’s no one to talk to.

Thanks for that suggestion, Jonas - I will suggest that to the team but we’re a non profit so that might not be an option… Hope your account manager helps.

Michael, do you have any further input on this? Would really, really appreciate your help.

Thank you

​@Jonas Rotilli 

I looked up your email address in our internal system and I can see that the middle name is set to “O”. I am not able to see, when and by whom this middle name was set, but the support should be able to remove it.

This Docusign Support article explains how you can open a case with Docusign Support.

You probably already tried to change it to a name, like “upCampo XXX Software”, then waiting for a few minutes and changing it back to “upCampo Software” to see, if it removes the middle name? It can be done either via the “Manager preferences” or “Admin” → “Users” and editing the user details.

Omg!!! I figured it out!!! Yes you’re right Michael, if you click on the “admin” tab at the top and then go to the “users” selection on the left hand side, you can click on your name and edit it from there :)