downloaded document not opening

Thanks for reaching out!  It is difficult to troubleshoot a downloading issue without client details and access to the envelope ID, so I would encourage your signer to open a case with Docusign at support.docusign.com, as we’d likely need to review that transaction to understand potential causes.  We’ll be happy to help assist though!

As you related, if the envelope is in a Completed status, there is no expiration date to extend.  Expiration dates are only for an in-progress envelope in statuses of Needs to Sign or Waiting for Others, for example.

In my experience, most download issues can be resolved by clearing their browser cache.  They might also want to consider the application they are using to open the downloaded PDF.

I hope this helps guide you and your signer and please have an excellent day!

Hello @kworkman ,

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Best regards,

Nathaly | Docusign Community Moderator
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