Skip to main content
Question

Two factor authentication


Forum|alt.badge.img+1

Hi All, Looking for option to enter recepient mobile number to enable two factor authentication. I have already activated it in “security” however when I try and send the envelop, it asks me to enter the mobile number however doesnt provide a box to type in the mobile number

2 replies

Alexandre.Augusto
Docusign Employee
Forum|alt.badge.img+14

Helo, @SmartSelect 

 

Welcome to the Docusign Community!

 

First you must enable in the Security settings the senders may require an authentication method.

 

After that, in the envelope you can use the customized option Add ID Verification then select the available methods.

See the figure:

 

(image removed due to personal information)

 

I hope that helps!

Alexandre 


Forum|alt.badge.img+15
  • Community Moderator
  • 2554 replies
  • May 2, 2024

Hello @SmartSelect ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!