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If a document is not signed, and it’s been over a year, how do you locate it? I can only search for up to a year.
Solved
Documents - Where do they go after 1 year
+2- Newcomer
- 1 reply
Best answer by Vinicius.Rodrigues
Hi
By default, the Manage tab only shows envelopes from the last 6 months, but you can change the filters to expand the view and search. To do this, simply access Manager > Filters > and change the "Date".
For more details, see the following article: Why are envelopes missing from my inbox?
Let me know if you were able to locate your envelopes!
+14- Docusign Employee
- 388 replies
- Answer
Hi
By default, the Manage tab only shows envelopes from the last 6 months, but you can change the filters to expand the view and search. To do this, simply access Manager > Filters > and change the "Date".
For more details, see the following article: Why are envelopes missing from my inbox?
Let me know if you were able to locate your envelopes!
+14- Docusign Employee
- 639 replies
Hello,
Welcome to the DocuSign Community!
By default, an envelope expires after 120 is not signed, however your Admin may have changed such configuration leaving an envelope as Waiting for Others for more time, a year or two, for example.
If you’re the sender, Have you tried to click in the Manage page, select on the left the folder Expiring Soon then on the top right corner click in the Search bar, change the Date filter for “All”.
Supposing you are the sender for such envelope, you can select the Sent folder then do the same search with the Date Filter as “All”.
Another option is running a Envelope report under the Reports option in the menu bar. There you can select the Envelope report, change the filters including envelopes’ status and Date.
I hope that helps!
Alexandre
+14- Community Moderator
- 2763 replies
Hi
I hope you are doing well.
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Christopher | Docusign Community Moderator
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