Back to Docusign.com
I was the recipient of kba verification and know that I answered all the questions correctly. I was denied access because it said that I answered one or more questions wrong. Where does Docusign get their information about me? How can I get ahold of someone from Docusign to correct the information so someone else doesn’t get verified as myself?! I have lost credibility in this service.
Solved
wrong kba information
+1- Newcomer
Best answer by James.DunmoreSmith
Hi Elaine, DocuSign itself does not possess this information, it is provided by a third party such as Lexis Nexis. I suggest that you confirm with your DocuSign administrator who your 3rd party is and then you can contact them. Here’s the link for Lexis Nexis. https://consumer.risk.lexisnexis.com/request#:~:text=You%20may%20order%20information%20on,to%20prove%20you%20have%20authorization.
+4- Docusign Employee
- 17 replies
- Answer
Hi Elaine, DocuSign itself does not possess this information, it is provided by a third party such as Lexis Nexis. I suggest that you confirm with your DocuSign administrator who your 3rd party is and then you can contact them. Here’s the link for Lexis Nexis. https://consumer.risk.lexisnexis.com/request#:~:text=You%20may%20order%20information%20on,to%20prove%20you%20have%20authorization.
+15- Community Moderator
- 2554 replies
Hello
If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.