+1Hi
I got a document to sign but i wasn’t logged in at the time.
I have the details such as envelop ID etc. How can i add this document to my account for my records?
I don’t see an obvious button to do so. The document was sent to a different email address that my DocuSign account currently uses.
Thanks
Best answer by mrave
Short answer: You can’t add envelopes from a different email address to your account and need to access it via the email link that was sent to the different email address before.
The same applies to envelopes that have been sent to the specific email address before you created the DocuSign Account on it.
+14Short answer: You can’t add envelopes from a different email address to your account and need to access it via the email link that was sent to the different email address before.
The same applies to envelopes that have been sent to the specific email address before you created the DocuSign Account on it.
+14Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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