Mobile Numbers under Contacts for SMS Authentication

Hi @mrutter,

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Alejandro R. | DocuSign Community Moderator   

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Hello,

I was wondering if there have been any moves to update this feature? If I am adding a mobile number to SMS an envelope to someone, why is it that only the name and email address are automatically saved to ‘contacts’? Surely it’s not a big change on the back end that would save a HUGE amount of time for your clients so we’re not having to manually enter a mobile number each time, or not having to go into contacts to manually add a phone number to a contact when their other details are saved automatically.

Thanks,

Tesha

Hi @TeshaLou,

Thank you for following up.

I agree that this a feature that would help save effort when sending envelopes that include a SMS Authentication process.

At this moment we don’t have an open Enhancement Request for this feature. Even though you are always welcome to share your ideas in our Ideas Community Page (https://community.docusign.com/ideas), I would recommend escalating this request either through your Account Team or a new support case, so it can be filed as an Enhancement Request ticket to our Engineering team, as this will allow you to better express the urgency to get this implemented.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Thanks, Alejandro.

I’ve done as you said and sent an Enhancement Request so someone on our DocuSign accounts team.

Hi @TeshaLou,

I appreciate you taking the time of directing your feedback to our engineering team. Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

As always, don't hesitate to let me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!