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Hello @Robyn1905, 

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that you need more envelopes and you want to know if it is possible to buy more or if an upgrade is needed.

If more envelopes are needed and you do not have the option to buy more in the Plan and Billing information page in the account Settings, you will need to upgrade your plan, you can change your account plan type from the Plan and Billing page in DocuSign eSignature Settings. 

If you are currently on an eSignature Web Plan, you have the option to downgrade to a free account. The changes to your account plan will take effect at the end of your specified renewal term and will not be prorated.

To change your plan, follow these steps: 1. Go to Plan and Billing in DocuSign eSignature Settings. 2. Select Change Plan. 3. Choose the account plan type you want. 4. Review the billing and user details for the new plan and select Change Plan. Your plan will be updated accordingly. Remember, you can cancel or adjust the change before your next billing cycle by selecting Cancel plan change.

Change Account Plan Type

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

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