+1I need to check the type of signature of the documents I have received (an advanced one is mandatory).
In the certificate of completion, I have for both Security Level: Email, Account Authentication (None).
If is is an advanced signature, I should have the following info :Signature Type: DS EU Advanced.
If I have no signature type indicated, it means it is a simple signature, isn’t it?
Best answer by Christopher.Alpizar
Hello
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience that this might cause you, I know the importance of confirming the signature type that was used on an envelope; I understand that you need to check the type of signature of the documents that you recently received.
If you have Security Level: Email, Account Authentication (None), it means that the envelope did not require any authentication type to access the document.
The Certificate of Completion does not explicitly show what type of signature is used, it shows the issuer of the certificate that is applied.
If you have the "Signature Issuer: DocuSign Cloud Signing CA", this means that the envelope uses DocuSign AES Certificate Authority, and for QES the Issuer is "DocuSign Premium Cloud Signing".
And yes if no type is indicated, it is a regular signature.
Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14Hello
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience that this might cause you, I know the importance of confirming the signature type that was used on an envelope; I understand that you need to check the type of signature of the documents that you recently received.
If you have Security Level: Email, Account Authentication (None), it means that the envelope did not require any authentication type to access the document.
The Certificate of Completion does not explicitly show what type of signature is used, it shows the issuer of the certificate that is applied.
If you have the "Signature Issuer: DocuSign Cloud Signing CA", this means that the envelope uses DocuSign AES Certificate Authority, and for QES the Issuer is "DocuSign Premium Cloud Signing".
And yes if no type is indicated, it is a regular signature.
Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Already have an account? Login
Join the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
