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What does Auto Responded mean? I recieved a notification of bad e-address and corrected the address but I don't think it was re-sent to the correct address.
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Auto responded?
- Legacy User
Best answer by Community Expert
Welcome to the community,
Autoresponded means the email server sent an automated response indicating a problem with delivering the email to the specified email address. It could be anything from an invalid email address, full mailbox, or many other possibilities. But for certain, your recipient did not receive their email notification.
1. First verify that you entered their email address correctly. If it is wrong, try to (https://support.docusign.com/en/guides/ndse-user-guide-correct-recipients) Correct the envelope to enter their correct email address
2. If the email address was correctly specified in the DocuSign envelope, try sending them an email directly from your email account to see if it goes through or bounces.
3. If your email gets through OK, their email server may be blocking/blacklisting emails from DocuSign. Their IT department can add DocuSign's email addresses, mail server domains and IP addresses to their whitelist to allow email from DocuSign to be delivered.
More information, including the DocuSign domains, email address, and IP addresses can be found here: (https://support.docusign.com/en/answers/00002292) Why aren't my recipients receiving email notifications to sign?
Happy DocuSigning.
- Docusign Employee
- 1935 replies
- Answer
Welcome to the community,
Autoresponded means the email server sent an automated response indicating a problem with delivering the email to the specified email address. It could be anything from an invalid email address, full mailbox, or many other possibilities. But for certain, your recipient did not receive their email notification.
1. First verify that you entered their email address correctly. If it is wrong, try to (https://support.docusign.com/en/guides/ndse-user-guide-correct-recipients) Correct the envelope to enter their correct email address
2. If the email address was correctly specified in the DocuSign envelope, try sending them an email directly from your email account to see if it goes through or bounces.
3. If your email gets through OK, their email server may be blocking/blacklisting emails from DocuSign. Their IT department can add DocuSign's email addresses, mail server domains and IP addresses to their whitelist to allow email from DocuSign to be delivered.
More information, including the DocuSign domains, email address, and IP addresses can be found here: (https://support.docusign.com/en/answers/00002292) Why aren't my recipients receiving email notifications to sign?
Happy DocuSigning.
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