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I would like Group Checkboxes with validation to be treated as a required field for auto navigation. We use “Navigate Required Fields” because we have many optional fields in our documents. However, clicking on a check box does not then allow the signer to move forward by hitting the “next” button. It just get stuck and they need to scroll past to the next field.
Solved
Group Checkbox Autonavigation
+2- Newcomer
- 1 reply
Best answer by Alejandro.Ramos
Hi
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that you haven’t been able to get Auto-Navigation to work as expected with your check boxes, but I will help you correct this behavior.
It is expected from eSignature to behave in this way whenever “Navigate Required Fields” is selected, try using "Navigate Blank Required Fields." instead.
This change should allow your signer to navigate the next blank check box.
For more details on this setting, see:
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+10- Troubleshooter
- 80 replies
Hello Jim,
Have you setup any validation for the Group Checkboxes?
+10- Troubleshooter
- 80 replies
If the signer doesn't choose the designated no of checkboxes, they won't be able to proceed.
+2- Newcomer
- 1 reply
Yes, they all had validation. The problem occurs even when the user selects the correct number of checks (I use validation = exactly one).
+15- Community Moderator
- 2070 replies
- Answer
Hi
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that you haven’t been able to get Auto-Navigation to work as expected with your check boxes, but I will help you correct this behavior.
It is expected from eSignature to behave in this way whenever “Navigate Required Fields” is selected, try using "Navigate Blank Required Fields." instead.
This change should allow your signer to navigate the next blank check box.
For more details on this setting, see:
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+15- Community Moderator
- 2070 replies
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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