Can I Lock a Text Field After Customer Input While Ensuring I Can’t View the Data?

Hello ​@lukepoke039,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand you need some guidance on how to lock the text field automatically so the recipients can't edit it further, and you, as a ,sender, cannot view the data they entered after it’s submitted. Rest assured that I will make my best effort to help you.

Data masking would accomplish most of what you'd like to achieve. If you are collecting sensitive data from a recipient, such as a credit card number or Social Security number, you may want to conceal it from other recipients in signing, and on the final PDF. While the data is hidden on the PDF, the value will only be available to the sender when viewing or downloading the envelope form data. Please see the comprehensive guides:

Hidden Text Fields

How to Hide Text

Form Data and Hidden Text

Unfortunately, there isn't a way to make a field "one-time-edit" (where it locks down for the signer as soon as they fill it out). Fields that a signer can edit always remain editable until they finish their signing role. I sincerely apologize for this. However, feedback that can improve our users’ experience is always welcome. I encourage you to consider submitting your idea for review by our development team for possible implementation. If you’re a Docusign Administrator for a corporate plan, you can file your request through a support case or by contacting your Account Team. Otherwise, we invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing

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Best regards,

Melanie | Docusign Community Moderator

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