empty document keeps getting sent

If you need to pre-fill certain document fields before sending, you can add pre-fill fields to the documents yourself and then complete them before you send the envelope. Pre-fill data is visible to all recipients with access to the document it is placed on.

Once the envelope is sent, as soon as a signer opens the document to view or sign, or when a carbon copy recipient receives the envelope, data entered in a pre-fill field becomes a permanent part of the document. From that point on, pre-filled data can no longer be changed, corrected, or removed.

You should already know how to start a new envelope.

1. When you enter the prepare view for your envelope, select the pencil icon on the left to access the Pre-fill Tools.

   

2. Drag the pre-fill fields you want to use onto the document. See the pre-fill field types for details.
3. Next, enter the values you want to use in the pre-fill fields. Select the field, then enter the value in the Field Properties panel on the right.

   

4. Finish preparing your envelope with fields and messages for signers.
5. Select SEND.

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Best regards,

Ma. Cassandra | Docusign Community Moderator

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