Back to Docusign.com
When I send a document, the recipient no longer has access to it about a week after they sign it. Is there any way to change the access expiration for recipients on signed documents?
Solved
Signed document access
+1- Newcomer
Best answer by nathaly.monge
Hello
Thank you for reaching out here in the DocuSign Community.
We apologize for the frustration the expiration of links might cause you and your signers, I understand you would like to make them accessible for a longer period of time.
I’m sad to say that all envelope links have a lifespan of 48 hours or will become expired after 5 clicks, however, signers should be able to request a new link and the system will send them one automatically without the need for the sender to intervein. With that said, the only way to keep the envelope’s link from expiring would be to add an authentication method to it (this could be a normal access code): Access Code and Email Notification Link Expiration
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
- Answer
Hello
Thank you for reaching out here in the DocuSign Community.
We apologize for the frustration the expiration of links might cause you and your signers, I understand you would like to make them accessible for a longer period of time.
I’m sad to say that all envelope links have a lifespan of 48 hours or will become expired after 5 clicks, however, signers should be able to request a new link and the system will send them one automatically without the need for the sender to intervein. With that said, the only way to keep the envelope’s link from expiring would be to add an authentication method to it (this could be a normal access code): Access Code and Email Notification Link Expiration
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
1 person likes this
+15- Community Moderator
- 2554 replies
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.