The maximum number of available envelopes has been reached

Hi ​@Alma !

This error occurs when users create Free Trials accounts directly from Docusign website. Free Trials accounts are limited to up 10 envelopes.

If you have a paid account and have already sent them an invitation to activate their users, this means that they have two accounts linked to the same email address (yes, you’re allowed to have more than one account under the same email).
To confirm this, simply compare the account number they are accessing vs. the number of your paid account.

• Where do I find my Docusign account number?

In this case, the affected user will have two options. Use the Switch Account and access the corporate account (you can even leave it as default) or contact the technical support team and ask to close the free account.

• Switch Between Docusign Accounts

I hope this can answer your question!

Hello ​@Alma,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.