The envelope allowance for the account has been exceeded.

Hello ​@AndyBNY1 ,

Thank you for reaching out here in Docusign Community.

There are reports that they received this error message but they can still send an envelope and we can confirm that this was just sent in error. 

If the error message causes you to be unable to send an envelope, I suggest that you open a case to verify your plan inclusions. 

You may follow the steps provided in the link below on how to open a case. 

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

correct me if I’m wrong but only paid users can “start a case”?

EDIT: I tried starting a case and it said unable to login

Hello ​@AndyBNY1,

That’s is correct, you may try to use the bottom part of the page that allows you to open a case without logging in to your account. 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@AndyBNY1 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator