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Question

Envelope Allowance Exceeded on demo developer account

  • February 18, 2025
  • 4 replies
  • 82 views

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Hello, hope you all are doing great, I am testing a DocuSign integration for my job (my company has a payed plan but I am using a free demo account just to test things out), and today I got the following error message:

ENVELOPE_ALLOWANCE_EXCEEDED: The envelope allowance for the account has been exceeded.

The only thing that changed was that I started testing SMS authentication, wich might be the reason for the error. (current usage = 12)

In my demo account it says that I have have an Umlimited number of Envelopes.

Please help and thanks.

 

4 replies

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  • Docusign Employee
  • 64 replies
  • February 20, 2025

Thank you for reaching out. Based on our assessment, we suggest initiating a support case with DocuSign. The support team will then guide you through the necessary steps via the case. Here's the link to open the support case with DocuSign: https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US


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  • Community Moderator
  • 247 replies
  • February 25, 2025

Hello ​@Kmilo,

Thank you for contacting DocuSign Community and for bringing this matter to our attention.

We sincerely apologize for any confusion caused by the message you received. This is a know issue and it was sent to you in error. Please rest assured that your account is correctly set up on an Unlimited Envelope Plan.

If you have any questions about other plan options or would like guidance on how to maximize the value of your current DocuSign plan, we’re here to help. Feel free to reach out, and we’d be happy to assist in any way we can.

I hope this helps. Please "Select as Best" below if you find the answer to be useful.
 
Best regards,
Marco Paulo| Docusign Community Moderator

 


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  • Community Moderator
  • 247 replies
  • March 5, 2025

Hello ​@Kmilo,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator


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  • Community Moderator
  • 247 replies
  • March 11, 2025

Hello ​@Kmilo 

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator